Frequently Asked Questions.
Answers about accounts, shopping, selling, orders, payments, food and delivery.
How do I create an account?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I sign in?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I reset my password?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I update my profile?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I verify my phone number?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I find products?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I search by category?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I compare products?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I save a product?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I add an item to cart?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I change cart quantity?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I remove a cart item?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I choose a product variant?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I use a saved address?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I allow location access?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I choose pickup?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I calculate delivery?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I place an order?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I pay for an order?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I retry a pending payment?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I use mobile money?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I use cash on delivery?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I check payment status?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I view order details?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I track an order?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I cancel an unpaid order?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I report a delivery issue?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I confirm an item was received?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I review a product?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I review a seller?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I request a return?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I request a refund?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I open a dispute?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I contact support?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I view notifications?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I change notification preferences?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I apply a coupon?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I use a referral code?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I create a seller profile?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I verify a seller business?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I publish a product?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I manage product stock?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I accept a seller order?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I reject a seller order?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I mark an order ready?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I ship an order directly?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I manage food orders?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I manage a restaurant menu?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I withdraw seller funds?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.
How do I protect my account?
Open the relevant section in your Trada account and follow the displayed steps. Trada validates required information before saving. If the issue concerns an existing transaction, include its reference when contacting support.